Frequently Asked Questions (FAQ)2020-08-13T09:45:15-04:00

Any questions on charging stations?

Call us, we have the answers!

We are partnered with certified electricians members of the CMEQ.

How long can it take to recharge a vehicle with a 240V level 2 charging station?2020-04-20T17:30:03-04:00

The recharging time depends on several factors such as the power of the vehicle’s on-board charger, the size of the vehicle’s battery, the level of the vehicle’s battery at the time of recharging and the power that the charging station can provide. The standard level 2 terminals can supply a power of 7.2kW (30A at 240VAC). For example, a vehicle that has a 3.3kW on-board charger and a 20kW-hr battery that is completely empty takes about 6 hours to charge. On the other hand, if the on-board charger of your car has a power of 7.2kW, the recharging time will decrease to around 3h. Vehicle charging is always managed by the car itself via its on-board charger.

Are your charging stations eligible for the incentives program for Quebec government charging stations?2020-04-20T17:26:48-04:00

Yes, all of our charging stations are certified for use in Canada and are eligible for the Roulez Électrique provential incentive program. The residential incentive is 600$ upon presentation of proof of purchase. That for a multi-unit can go up to $ 5,000.

More details at https://vehiculeselectriques.gouv.qc.ca/english/index.asp

Do you sell and install the charging stations offered on the website?2022-08-15T14:45:16-04:00

Yes, at Ev-chargers.ca we can offer you a turnkey project, because we do the unbeatable sale, installation through our certified partners network and after-sales service of the brands we sell.

In which sector do you offer charging station installation services?2022-08-15T14:44:24-04:00

We serve almost all of Quebec with our Affiliated Installer Partners.

Contact us at 1-877-928-8786 to find out if it is possible to install your charging station at your home or fill out a free quote request by clicking here.

Are the charging stations you offer compatible with all vehicles?2020-04-20T17:11:29-04:00

Our charging stations are compatible* with all hybrid-rechargeable or electric vehicles sold in North America, because they are equipped with the SAE J1772 charging port which is a North American standard.

* Tesla charging stations are only comptatible with Tesla vehicules

How much does it cost to install a charging station?2020-04-20T16:47:22-04:00

On average, a residential installation can cost between 400$ and 1 000$.

Installation costs vary depending on the context. You can request a free quote made by master electricians.

Does the charging station have to be protected during an outdoor installation?2020-04-20T17:32:41-04:00

No, there is no need to protect the charging station. However, you must make sure that the charging pistol is pointing downwards or inserted into a receptacle between uses (to prevent water, snow or ice from accumulating there). It is also necessary to make sure that the cable is not in the passage of a snowblower or a mower!

Is is possible to have 2 charging stations on the same circuit?2020-04-20T16:59:09-04:00

Yes, with two smart charging stations of the same brand and compatible (for example: two EVduty Smart-Home or two FLO X5), on a 30 amp circuit, two electric vehicles would share the charge (16A each). When one of the two vehicles has finished charging, the other terminal then supplies 30 amps.

Are electric vehicle batteries less efficient in cold weather?2020-04-20T16:38:30-04:00

The cold affects the battery life, which can decrease by 20% to 30% depending on the temperature. The colder it is, the more autonomy will be reduced, all the more with the use of the heating system which alone can consume almost a third of the battery life. However, by taking precautions in very cold weather, such as preheating and plugging in the vehicle when it is stopped, the range of an electric vehicle in winter will be optimized.

Electric vehicles generally start their day with a fully charged battery and have the advantage of having hot air available immediately. In addition, even in winter, electric vehicles on the market have sufficient autonomy to meet the daily travel needs between the residence and the workplace of the majority of Quebecers, who average 45 kilometers.

Cold is not the only factor that influences battery life. The conditions of use (highway or city) and driving habits (intensity of acceleration, speed, etc.) greatly contribute to the energy performance of electric vehicles. For optimal use of the electric vehicle, the driver will have to change his habits, both in winter and in summer.

Are there differences between the level 1, 2 and 3 charging stations?2020-04-20T16:33:07-04:00


The Level 1 charging stations are comparable to a spare tire. They allow you to recharge the vehicle when you are far from all other higher-level chargers and when you need to charge your vehicle. Plugging into a 15A / 120v socket which is easily found. The daily and long-term use of this terminal affects the cells of the battery since it is a slow recharge.

Level 2 charging stations are ideal for daily recharging of your vehicle at home. Using 240V, they offer a recharge of 5 to 6 times higher in power than a level 1 charger, thus reducing the recharge time. During winter, the connection allows the preheating of the battery and thus increase the autonomy of the battery a little thanks to the latter.

The Level 3 charging stations otherwise known as “Fast Chargers / Superchargers” or “DCFC” (Direct Current Fast Chargers) are those found in large shops or near highways allowing users to recharge their vehicle in a very short time. They are compatible with vehicles with a CHAdeMO™ or COMBO™ charging port. Daily and long-term use of this terminal affects the cells of the battery since it is recharging too quickly. It is advisable to stop charging your vehicle at 80% when using a level 3 charger, because at this threshold the level 2 charger recharges as quickly and becomes less expensive and beneficial for battery life.

All Electric Vehicle chargers for sale on our online store are subject to the “Roulez vert” subsidy program of Government of Quebec.

* Since January 1, 2021, proof of installation is required in order to obtain the $600 subsidy for the purchase and installation of a home charging station.

More details on Government Incentives…

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